Refund policy

Returns and Exchange Policy
Apart from gifts and products purchased in our online sale, you may return any product purchased from our online store within fourteen (14) days of delivery and request a refund. All sales are deemed final after the lapse of the fourteen day period and you will not be able to request any exchanges or refunds.

To return a product, you must first submit a return request through the contact form on our Website or by sending us an email at info@SlySocks.co . Upon receipt of confirmation email from the Company, the product must be shipped back to us at the Returns Address provided by the Company in the confirmation email.

Incorrect Deliveries or Damaged Products
In the event we delivered an incorrect product to you or the product you received contained a manufacturing defect or was damaged when you received it, we will gladly exchange it for you or offer you a full refund after we receive the non-compliant product back from you.

To request a refund or exchange for an incorrect delivery or damaged product, please contact our Customer Support team within 14 days from the date of delivery. In case of incorrect deliveries, we will cover two-way shipping fees to enable you to return the product to us and receive the exchanged product at no additional cost to you.

Please note that for this provision, incorrect or defective products do not refer to any minor variations in the color of any product which may vary slightly based on different digital screens and studio lighting during product shoots. We make our best effort to ensure that all product description, images, colors, and measurements are an accurate depiction of the product available on our website however we are unable to offer you any guarantees.

Gifts
We are unable to offer refunds for any gift items, however, we will gladly exchange a gift item for another product of an equal price up to 14 days from the date of purchase, provided that the gift item is shipped back to the Company in its original packaging, unused and undamaged. To request an exchange for your gift items, please contact Customer Support within 14 days from the date of purchase of the product. You will be solely responsible for the payment of two-way shipping fees for return and re-shipment of the exchanged product.

Return Shipping Fees
Excluding returns of incorrect and damaged products, Customers will be responsible for the payment of any shipping fees incurred in returns and reshipping products.

Condition of Returned Products
The Company will only offer you an exchange or refund for a returned product if the following conditions are met:

● Returned product is unused and in its original packaging;
● In case of defective or damaged products, the defect or damage was not caused by you after taking delivery;
● Return shipment was securely packaged to prevent any damage to the product during shipping;

We reserve the right to refuse or reduce the amount of refund if the returned product was used with visible signs of wear or if the returned product is damaged as a result of you not following the product care instructions.

Refunds Policy
Where your refund is approved, it will be processed within three weeks from the date we send you a confirmation email and a credit will automatically be applied to your credit card or original method of payment. Please note that refunds should reach your account within three weeks from the date of return receipt. If you haven’t received your refund within three weeks from the date of the email confirming approval of your refund, first check your bank account. If you find three week period has lapsed and the funds are not appearing in your account please contact us at info@SlySocks.co with the word “Refund” in the subject line.